I’ve become hooked on a reality TV show. I’m not proud of it, but there you are. It’s not the Bachelor or annoying numbskulls surviving on an island; the show I like is called “Hotel Impossible” and features the impossibly competent Anthony Melchiorri. For the uninitiated amongst you, firstly, you don’t know what you’re missing, and second, the premise of the show is that Anthony walks into a failing hotel business, takes a good look around and sets about fixing problems that are holding the business back.More often than not the problem that has driven the business to a place where they need to call in a reality TV consultant is a failure of communications. Owners don’t know how to talk effectively to their teams, so employees don’t have a clear idea of their responsibilities. In “Hotel Impossible”, people who should be general managers and taking care of the strategy are found up to their elbows in dishwater or fixing the air conditioner. Or a Head of housekeeping is drafted onto the front desk, meaning rooms go dirty, and the business has an untrained employee as its first point of contact with the public. The truth is that people will step in and “help” where they see a gap but often that “help” enables a bad situation to continue.What consultant Anthony comes back to in almost every episode is the need for each person to do their own job to the best of their ability. That often means stopping doing things that they’ve been “helping” with and letting the person whose job that really is, step up. The delight and relief on the faces of great employees who are finally given permission to focus on their own area of expertise is priceless.I don’t think every business needs to call in an Anthony Melchiorri (although that could be fun), but it does remind me that taking a fresh look at the way we communicate is always worthwhile. Connecting the dots between employees and teams and the business strategy, and supporting people as they focus their talents in a productive direction are vital goals for communicators. Taking a moment to step back and see what is actually happening can make all the difference, whether or not we have TV cameras focused on us.Where would Anthony Melchiorri start with your business?