Back to Basics: 2024 Internal Communication Strategic Planning

November 8, 2023

Someway, somehow, we’re already looking at 2024 communication planning. Can you believe it? While it may be tempting to use the last few months of 2024 focusing on future-looking trends, it’s also a great opportunity to go back to the basics, and make sure your team hasn’t lost sight of the core principles and fundamentals of great internal communications. (But, selfish plug, still be on the look-out for our Brilliant thoughts on 2024 trends 😉).  

With internal communication planning, success begins with mastering the fundamentals. As we enter a new year, it's crucial to revisit these basics to build a strong foundation for effective communication within your organization. Let’s take a step back from the evolving trends and strategies and instead focus on the timeless principles that underpin internal communication planning.

Revisiting the Core Principles

Before we dive into the intricacies of day-to-day communication, it’s essential to reinforce the core principles that have stood the test of time:

  1. Clear Communication Objectives: The first step of any great, strategic communication plan is to define your communication objectives. They should be specific, measurable and closely aligned with your broader organizational goals. Whether it’s enhancing employee engagement, aligning your team with the company’s vision, or ensuring everyone is well-informed, clear objectives are vital.
  1. Audience Segmentation: Not all employees are the same, and recognizing this is key to effective communication. Segment your audience into personas based on roles, departments and their specific needs. Tailoring your messages to each persona ensures that your communication resonates and is relevant.
  1. Adaptability: In the ever-changing landscape of the workplace, adaptability is paramount. Be prepared to evolve your strategies based on feedback, changing circumstances, and the growth of your organization. The ability to pivot and refine your communication plans is crucial in today's fast-paced world.  

💡PRO TIP: Take a look at these 7 Deadly Sins of Strategy to create a mitigation plan should you encounter any of those issues.

Click here to learn how to design employee surveys for actionable data.

Mastering the Fundamentals

Building a strong foundation for your internal communication planning involves mastering these fundamental aspects:

  1. Effective Two-Way Communication: Effective communication is a two-way street. Encourage open and honest dialogues within your organization. Provide platforms for employees to voice their concerns, share ideas and offer feedback. Ensure that leadership actively listens and responds to these insights – remember, survey fatigue is only real if you’re surveying employees and not following up or acting on any of their feedback.  
  1. Clarity and Transparency: Clear and transparent communication is non-negotiable. Transparent communication fosters trust by providing context and insight into the organization’s decision-making processes. When employees understand the “why” behind organizational decisions, they are more likely to align their efforts with the company’s goals. Make the most critical information easily accessible and comprehensible.
  1. Consistency in Messaging: Key messages for any and all communication initiatives should align across all communication channels, from emails to team meetings. Consistent messaging helps avoid confusion and reinforces your organization’s core values and goals.
  1. Manager Training and Development: Your managers are one of your most important and effective communication channels! Invest in the communication skills of your managers, many of whom were put in a management position for being great at something else without an opportunity to learn management-focused skills. Provide training and development opportunities that empower them to communicate effectively, enabling your communication cascade. Equipped with these skills, managers can help enhance cross-functional collaboration, provide constructive feedback, and drive your organization forward.
Read more to learn 5 essential strategies for building strong managers.

You Can Do Brilliant Things

In 2024, let’s return to the basics of internal communication planning. Clear objectives, audience segmentation and adaptability are the bedrock of success. By mastering these fundamental principles, you’ll establish a solid foundation for effective communication that will support your organization in achieving its goals and navigating the ever-changing dynamics of the workplace. Because let’s be honest, if we’ve learned anything over the last few years, it’s that change is constant.  

We know that as you embrace these timeless principles, you’ll find that even in the face of evolving trends, your internal communication will remain strong and reliable. And if you feel like you need some brilliant minds to get you there, don’t hesitate to tap on us. We’re here to help you through 2024 and beyond.  

For more bite-sized brilliance, subscribe to our monthly employee engagement newsletter, The Inkwell, and follow us on LinkedIn, Twitter and Pinterest!

Lauren James

You might also like

How To Refresh Company Core Values

Your core values tell employees and customers who you are. Here are the steps to refresh your core values.

Read more
7 AI Tools For Internal Communicators

With AI at our fingertips, we’re working smarter and faster. Learn how artificial intelligence (AI) can supercharge your IC toolkit and transform the way you work.

Read more
4 Common Problems With Your Employee Surveys

If your survey is flawed, your data is flawed. We're showing you 4 key engagement survey mistakes and how to fix them. Learn how to launch winning employee surveys.

Read more