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Lauren James

DIRECTOR, STRATEGY

she/her/hers
Seeker of clarity and purpose. Wordsmith extraordinaire. Believer in the power of semantics.

posts

What Frontline Communications Can Learn from Southwest’s Meltdown
Best Practices

Southwest’s holiday meltdown highlights a critical frontline communications mistake. Communicating to frontline employees requires a deep dive into their experience.

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What We Need to Understand (And Do) About Quiet Quitting
Employee Experience

Despite the backlash, quiet quitting work doesn't mean what most people think it does. Here's what we need to contextualize this workplace trend and rethink the employee experience.

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Why Most Companies Should (Not) Publicly Celebrate History, Heritage & Awareness Months
Diversity & Inclusion

Is your company quick to post about monthly observances like Black History Month, Women’s History Month or Pride? Think twice and look inward before jumping on the social media post bandwagon for your DEI efforts.

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Decreased Employee Engagement & Increased Resignations? Ask These 3 Questions
Employee Experience

All of our employee engagement and communication plans, strategies and tactics are pieces of a larger wellbeing puzzle. Before you look for the next new shiny tactic, make sure you’ve taken the entire employee experience into account and consider these questions.

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Rethinking the Salary Transparency Taboo & Compensation Philosophy
Diversity & Inclusion

Salary transparency has always lived in a culture of secrecy, with some arguing it creates drama, toxicity and dissatisfaction. But what if we viewed the negative outcomes of salary transparency as an opportunity and signal to work towards equity?

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