Next week, Brilliant Ink will welcome a new addition to our small but mighty team. Kate Brinkerhoff has come all the way from New York City to be a part of the San Francisco office, and we couldn’t be more excited! You’ll hear more about Kate later, but today I’m writing about what we’re doing right now – getting ready for her first day.We’ve all heard the expression a million times, but it’s one that couldn’t be more true: you never get a second chance to make a first impression. The first few days an employee experiences at a new workplace are extremely critical, and can make the difference between them jumping right in and being a successful part of your team – or holding back and continuing to evaluate their decision to join the company.So around here, we’ve been reflecting on our past experiences at new jobs, and trying to glean the best pieces of those experiences for Kate. Here are some of the key things we’re focused on:

• A physical space that’s ready to go – It seems ridiculously simple, but it’s one that employers have messed up plenty of times. Have a desk and a chair for your new person to sit in on their first day. And how about a working computer and telephone? Maybe some basic office supplies? I think this often gets missed because it can take some significant prep time, but it’s an absolute essential in making your new guy or gal feel welcome – and they just can’t start working without it!
• Explaining the vision – Take the time to sit down and explain to your newbie what the company is all about. Why was your business created? What are your fundamental beliefs or values? Where are you trying to take the business in the future? This information is usually best delivered by a top leader (perhaps even the CEO).
• Setting expectations up front – This one is a natural companion to explaining your vision. Get specific about what it means to live up to those beliefs or values you hold so dear. For example, if excellent customer service is important to you, clearly define what that means, offering examples of what kind of behavior would be up to par with your standards (and what wouldn’t).
• Lots of questions and check-ins – Don’t make the mistake of assuming that your new employee completely understands everything you’ve thrown at them in the first few days. Ask questions, and do all you can to make sure they feel comfortable coming to you for more info about pretty much anything. Chances are you won’t remember to tell them everything they need to know, so keep sharing and schedule some dedicated check-in time at regular intervals during the first several months.

Okay, so this isn’t an all-inclusive guide to onboarding, but we feel these are some of the key essentials. Building a strong communications foundation starts on day one, so if you have a new team member joining, take some time to really think through the experience you want that person to have. And Kate, we hope your first day is a brilliant one. We’re thrilled to have you here!