Do Managers Matter?
November 4, 2018
Did you read the title of this blog and wince a bit? I did too. I’ve been a manager for several years and don’t love the idea of people questioning our value. But when I came across an article about Google’s multi-year research project on managers’ value and impact, aka Project Oxygen, I found their results both surprising yet predictable all at once. Causation between good managers and high-performing teams The evaluation started with reviewing manager ratings from an internal survey and performance reviews. The results showed that high-scoring managers have a significant impact on employee job satisfaction, retention and performance as well as innovation, work-life balance and career development (Garvin, 2013, p. 5). This is something we’ve also found time and again at Brilliant Ink in our own employee research: So, what makes a high-performing manager? The team discovered eight common attributes, some of my personal favorites include:
- Being a good coach
- Expressing interests in team members’ success and personal well-being
- Helping team members with career development
- Being a good communicator