I recently attended a conference where I had the pleasure of listening to Shani speak about leaders and their, and their employees’ feedback. She has created a strategy to help leaders lead better and have their employees produce better work. Her concepts and ideas go hand-in-hand with Brilliant Ink’s core beliefs and motto. Read more her Leadershift here.

What stuck out to me the most was her delivery of “Uncork Great Performance: What Wine (and chocolate) Can Teach Us About Effective Feedback.” Obviously this caught my eye! Her main points were all valuable tips that we know about leadership and feedback.

• Communication and on-target feedback is important for business relationships
• On-target feedback is different than just feedback
• Feedback is valuable
• Most companies or leaders overlook it

Her tips for delivering the best feedback (served through wine anecdotes):

• A smoother, well-balanced, open structure
• Notes of active listening, transparency, and timeliness
• A satisfying finish that serves to elevate performance and engagement

Shani’s feedback acronyms also stuck with me– so catchy!– which is a great way to remember what and how to deliver any type of feedback to employees–whether it’s good, bad, but hopefully constructive.  

PINOT™ Model: best practices for feedback going forward

• Permission: is now a good time?
• Interactive: listen, ask powerful questions
• No BS: be authentic, neutral, and direct
• Often: continuous and timely
• Thanks: because it’s respectful

The Sip™ Feedback Model

Situation: Describe behavior observed, provide examples.

Impact: Describe impact it had on you, your team, organization, customer, other stakeholders; ask for their perspective.

Possibilities: Ask questions and offer ideas about where you’d like to see them grow, develop, contribute, and why.

Feedback and open communication is so important for leaders and all employees to utilize and respect. Delivering good feedback is a large part of your company's culture. Don't know if you have or what your company culture is? Check this out! 

‍

Read more about internal communication here and here!

‍

Read more bite-sized brilliance on our LinkedIn and Twitter.